Information We Collect
When you reach out to us for a mold inspection or removal estimate, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the mold issue you're dealing with.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, and the pages you view. This helps us understand how people find and use our site so we can keep improving it.
How We Use Information
We use your contact information to respond to your request, schedule an inspection, provide an estimate, and complete the mold removal work you've asked us to do. We may also call or email you to follow up on your project or answer questions.
With your permission, we may send you occasional updates about our services, seasonal maintenance tips, or special offers. You can opt out of these messages at any time.
We use website usage data to monitor site performance, fix technical issues, and make sure our content is helpful to visitors like you.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help the site function properly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are most popular and where visitors come from.
We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them. We only share the information necessary for them to perform their services.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to serve you.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we'll take reasonable steps to ensure your information stays protected.
Data Retention
We keep your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. Our team is trained to handle your data responsibly.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You can also object to or restrict certain processing.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to opt out of the sale of personal information. We do not sell your personal information.
To exercise any of these rights, contact us using the information below. We will respond within the time required by law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us. We're happy to help.
You can call us at (619) 503-9447 or visit our website. We serve Chula Vista and the surrounding areas from our local office.